proudly working with
support that never sleeps
Expert team on call 24/7
No more worrying about late-night alarms or unexpected issues. Our Remote Operations Centre provides 24/7 access to a team of skilled BMS experts who can troubleshoot, resolve, and optimise your building’s systems, ensuring smooth operations at all hours.
expert advice
Proven optimisation for over 1,600 buildings
Join the many building managers who already trust the ROC. With over 1,600 buildings under our care, our team consistently delivers reliable, expert-led optimisation and troubleshooting to improve efficiency, reduce downtime, and maximise performance.
Case Study | Pizza Hut, UK
Pizza Hut ‘slice’ their restaurant energy consumption by 14%
learnd delivers a significant reduction in energy consumption for over one hundred restaurants across the UK. At the first 107 stores installd…
support for anywhere
Reduce onsite maintenance with remote support
Save on unnecessary maintenance costs by allowing our experts to remotely diagnose and resolve issues before dispatching engineers. By optimising and troubleshooting your BMS remotely, we help you cut down on maintenance calls and keep your systems running efficiently.
Key features
24/7 Expert Troubleshooting
Access a team of BMS specialists any time, day or night, who can remotely monitor, diagnose, and optimise your building systems.
Proven Track Record
Join the over 1,600 buildings already benefiting from ROC’s expert-led management, reducing downtime and improving operational efficiency.
Vendor-Agnostic Ecosystem
Centralise your building data with a vendor-neutral approach, allowing you to integrate systems across your entire estate.
Remote Diagnostics & Optimisation
Reduce costly call-outs with remote troubleshooting and maintenance, ensuring quick resolutions without sacrificing performance.
Energy and Trend Analysis
Our team monitors and analyses your building’s performance to identify and implement energy-saving strategies, helping to reduce costs.
We’re with you every step
Getting Connected is Easy
Simply choose your connection type and our team of experts will onboard your system to set up the remote site connection, allowing you to monitor your building, anytime, anywhere.
Select
Choose your connection option, whether it’s a site-to-site VPN or an on-site router, we can tailor a solution that works for you
Connect
Our engineering or IT teams will set up a remote connection for you
Monitor
The gateway to learnd’s digital suite is now open with remote capabilities connected.
Frequently asked questions
Everything you need to know about the product and billing.
I’ve already got a bureau service from another supplier; can i move to yours instead?
Yes, we have a methodology for on-boarding sites from other suppliers. It’s something we do regularly with some of the large retailers that we work with.
How many sites can you support?
As many as required. We currently have clients with as few as one building and others with hundreds of sites.
I have multiple BMS systems across my estate, can you work with them all?
We support the five of the biggest and most widely adopted BMS manufacturers in the world, Trend, Siemens, Schneider Electric, Tridium and WEMS. If your BMS system is one of their contemporary or legacy systems, it’s more than likely we can connect to and support your site(s). If your BMS is from another manufacurer, don’t fret, we may be able to help provide a solution for remote connection and support. Just get in touch with us here, and we can discuss your options.
How do you price your services?
We price your bureau services based upon a BMS point count. It’s much more effective to use this method, (rather than simple building size) because it provides a simple measure of controls intensity at your site, i.e. you can have a large site with little relatively little control and a small site with a large amount of control intensity. Using building size as a a pricing metric would result in an over-inflated pricing structure.
What contract lengths do you offer?
It’s entirely dependant upon your requirements. We have several clients on single-year contracts and others on multi-year contracts, with our longest contract currently being five years.
What happens at the end of the contract?
Obviously we’d love you to stay with us and renew for a new period. But we also understand that budgets have a funny way of shifting and being reallocated. Our bureau sales team can work with you to re-work your contract if required. We can also issue shorter term contracts to cover gaps between budgets, or for sites that are being retired, or new sites coming online part-way through a contract.
Do all of my sites need to be covered in the contract?
No, not at all. Sometimes it can work out cheaper on a per site basis if you have more sites, depending on the price breaks. Having said that, we also understand that you may just want to cover your critical or flagship sites, or perhaps just your worst performing sites (from an energy or environmental perspective).
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.