Whatever you need
A full spectrum of support
Here at learnd we can remotely interrogate your BMS, often diagnosing faults remotely and providing work-arounds, or even providing intelligence to your mechanical contractors to improve your first-time fix rate.
We can also provide contract-free callouts and maintenance, or BMS maintenance contracts, and regular man-days on-site.
BMS MAINTENANCE
Planned maintenance services
Disaster recovery planning
Software backup copies are essential to protect your software investment and avoid time-consuming and costly restoration work. We will regularly make backup copies of your site-specific software and hold these copies in safe-keeping.
Discounted spares
This discount will apply to all replacement parts as well as any additional items needed.
Energy savings during support visits
Our engineer will optimise the performance of the control system with regard to comfort, cost-effectiveness and environmental impact (optional service).
Support visits
We will visit your site to undertake performance tests of the control equipment installed and your sites. We will optimise the performance of the controlled system with regard to comfort, cost-effectiveness and environmental impact.
Account management
As far as possible your site will have a dedicated lead engineer for every visit with a secondary engineer involved as backup giving you consistency and superior site knowledge. You will also have the same account manager and administration team for the duration of your contract.
BMS MAINTENANCE
Reactive maintenance services
24/7 callouts
The ability to call out an engineer, in or out of office hours via our 24 hour remote centre. Our staff are available seven days a week, and give you the assurance of constant engineer availability.
Dedicated spares
A list of agreed spares will be held at your premises giving a speedier fix to any urgent problems that arise. This service has the added advantage of having spares to hand when a breakdown is first reported saving on a return visit and minimising any disruption to occupants or processes.
Hardware replacements
We will supply all parts found faulty on the service visit or breakdown call at no extra cost. Parts damaged by abuse or negligence will not be covered.
Unlimited site callouts
Adding unlimited site callouts adds real peace of mind for your estate. Truck rolls can become expensive, but with the unlimited option this needn’t be a worry.
Nationwide coverage
Sometimes your business needs the local touch! If you’ve got a problem, you want it sorting ASAP – not when there’s an engineer in the area next week sometime. Using our three regional offices and nationwide network of engineers, we can provide complete peace of mind, reach and a reassurance that we can deal with your problems or BMS install no matter where you are in the UK, or even Europe.
What our customers say
Matalan has made the commitment to have the WEMS system installed by Aimteq in all our retail outlets. The installed stores have shown a considerable reduction in energy consumption of circa 18% and this is reflected in our energy bill which has decreased dramatically since implementation
Another reason we opted for the Aimteq solution was the bureau service, which meant we could delegate the controls to an expert, who could remotely optimise energy consumption across all sites on an ongoing basis.
There is a distinct downward trend in energy usage across all sites. Indeed, the figures show the lowest energy consumption for five years over comparable periods for those stations that haven’t had major infrastructure upgrades…
Over the 61 sites we’ve seen a 32.92% drop in our consumption, which translates to a considerable saving on our energy spend and correlates well with our sustainability policy. Further to that, the experience dealing with Aimteq was seamless from start to finish.